Frequently Asked Questions

IPV99 is a premium proxy service provider offering mobile proxies (T-Mobile 5G, AT&T, Verizon) and residential proxies from 195+ countries. We provide high-speed, undetectable proxies for businesses and individuals who need reliable internet privacy and access.

Mobile proxies use real cellular network IPs from carriers like T-Mobile, AT&T, and Verizon. They have the highest trust scores since mobile IPs are shared by thousands of real users. Residential proxies use IPs from home ISP connections across 195+ countries, offering the widest geo-coverage. Both are undetectable, but mobile proxies are ideal for social media and high-trust applications, while residential proxies excel at web scraping and geo-targeting.

Yes, using proxy services is legal in most countries. Our proxies are ethically sourced from real carriers and ISPs. However, users are responsible for ensuring their activities comply with applicable laws and the terms of service of websites they access through our proxies.

Our network includes 50M+ residential IPs across 195+ countries and continuously growing mobile IP pools from all major US carriers. The exact number of mobile IPs rotates dynamically through real carrier networks, ensuring fresh, high-trust IPs at all times.

We accept Visa, Mastercard, American Express, PayPal, and cryptocurrency payments including Bitcoin (BTC), Ethereum (ETH), and USDT. Enterprise customers can also pay via bank wire transfer.

Yes! We offer a 3-day money-back guarantee on all plans. If you're not satisfied within the first 3 days of your subscription, contact our support team and we'll issue a full refund — no questions asked.

Absolutely! You can change your plan at any time from your dashboard. Upgrades take effect immediately with prorated billing. Downgrades apply at your next billing cycle, and any credit is automatically applied.

Yes. Each customer can activate one free 24-hour proxy trial after joining our Telegram group and starting the IPV99 bot. No card or manual approval is required.

Mobile proxies come with unlimited bandwidth on all plans. For residential proxies, when your data allowance is used up, you can purchase additional data at competitive per-GB rates from your dashboard, or upgrade to a higher plan.

We support HTTP, HTTPS, and SOCKS5 protocols on all proxy types. This ensures compatibility with virtually any software, browser, or automation tool. You can switch between protocols at any time from your dashboard.

We offer multiple rotation modes: (1) Auto-rotate on every request — each connection gets a fresh IP. (2) Timed rotation — IP changes at intervals you set (1-60 minutes). (3) Sticky sessions — keep the same IP for up to 24 hours. You can configure rotation per proxy port from your dashboard or via API.

Our 5G mobile proxies deliver speeds up to 300 Mbps with average latency under 200ms. Residential proxies average 50-100 Mbps with 300-500ms latency depending on location. We continuously optimize our routing infrastructure for the best performance.

Yes! Our RESTful API allows you to manage proxies programmatically — create/delete ports, rotate IPs, check usage stats, and configure settings. API access is included in Professional and Enterprise plans. We provide documentation and SDKs for Python, Node.js, and PHP.

We guarantee 99.9% uptime across all proxy services, backed by our SLA. Our infrastructure uses redundant servers across multiple data centers. If we ever fall below our SLA, you'll receive service credits automatically. You can check our real-time status page anytime.

Setup takes under 5 minutes: (1) Sign up and choose your plan. (2) Access your dashboard to get your proxy credentials (IP:Port:Username:Password). (3) Configure the proxy in your browser, software, or code. We provide step-by-step guides for Chrome, Firefox, Selenium, Puppeteer, Python requests, and all popular tools.

We support two authentication methods: (1) Username/Password — use your credentials with any proxy protocol. (2) IP Whitelisting — whitelist your server's IP address for passwordless access. Both methods can be managed from your dashboard. Enterprise users can also use API tokens.

Yes! We provide comprehensive documentation including quick-start guides, API reference, integration tutorials for popular tools (Python, Node.js, Selenium, Puppeteer, Playwright), and video tutorials. Our support team is also available 24/7 to help with setup.

Absolutely! Our proxies work with all popular automation tools and frameworks including Selenium, Puppeteer, Playwright, Scrapy, Beautiful Soup, Axios, and more. We provide code examples and integration guides for each tool in our documentation.